Shipping Policy

SHIPPING COSTS AND INFORMATION:

We offer worldwide delivery as well as local pickup. By default, goods can only be shipped to EU-countries. Depending on the size of your order, shipping will be via DHL or Hermes or a freight forwarder. The shipping costs are made up of the DHL or Hermes rates and a weight-based packaging fee.

If you would like shipping to another country, please send us an email before placing an order to maike@tao-loe.com and tell us the item, the quantity, and the delivery address with the country and the corresponding postcode. We will then let you know as soon as possible whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - we will tell you the shipping costs.

There is no minimum order value.

SHIPPING OUTSIDE THE EUROPEAN UNION:

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at https://ec.europa.eu/taxation_customs/home_de and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

ORDER PROCESSING:

Please note the mentioned shipping or pre-order times as shown on the product pages. Expect an email to let you know your order is on the way.

LOCAL PICKUP:

Orders can be picked up after arranging a written date and timing. An email will be sent when your order is ready for pickup.

In the event that your order arrives damaged in any way, please email us as soon as possible at maike@tao-loe.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at maike@tao-loe.com.